Refill Requests

The simplest way to obtain a medication refill is to use the Patient Portal, at any time, from any internet device.

• Call the pharmacy where your prescription was last filled and request the pharmacist contact us for authorization.
• If you are unable to use the portal or your pharmacy is unable contact us, please call during weekday office hours and leave a message on our refill line.  This allows us to review your child’s chart.  Please have the name of the medication, dosage, and your pharmacy information available.
• Please allow 48 to 72 business hours for us to refill your prescription requests.  Please contact your pharmacy first to see if the prescription is ready to be picked up.
      *Since we want to give you the most consistent help, we may hold a request if the
      physician that last filled it has the day off.
• As a general rule, we do not refill prescriptions for antibiotics unless the need to do so is documented in your child’s medical record as part of ongoing medical treatment.
  
      Otherwise, antibiotics can be prescribed only after an exam.