New Patients Pre Register
*Sign up for the Patient Portal must be done in person at our office. Please ask us at your child’s next visit*
In our ongoing efforts to improve the quality of care that Valencia Pediatric Associates provides our patients, we are offering a new way to communicate with us online. The Patient Portal is a secure, web-based system that allows real time access to certain elements of your child’s medical record including:
This two-way messaging allows you to contact our
office electronically, and also allows our doctors and office staff
to communicate with you. There is no obligation to use this new
system and we still remain available to you by phone during and
after office hours.
Using the portal will allow you to bypass voicemails and telephone trees, and allow you to communicate with us at your convenience, 24/7, from any internet device.
Including cell phones with internet access.
***Please note that this service is for non-urgent communication only***
When you connect to the portal, you are NOT
connecting to our actual office computer system, but a secure web
site hosted elsewhere. Only the limited information you see is
stored on the portal, the actual records are maintained in our
In order to use the Patient Portal, you must first obtain a username and password. For security reasons, we cannot register patients for the portal over the phone. Our receptionists will register you at your child’s next visit.
You’ll need to have a permanent email address that you check regularly. Private health information will not be sent to your email; instead the email will alert you that you have a new message posted on the patient portal.
We want to keep your health information secure and confidential. Therefore, the system will lock you out with 3 failed attempts to enter the portal. Call our office to unlock your portal account.
Once you sign up for the portal, we do assume you will use it. If you ever decide you would rather forego the portal please let us know and we'll deactivate the account.
Once your child turns 12 years old, we will inactivate portal access under the parent and activate only upon instruction from the patient.